Frequently Asked Questions
Everything you need to know about shopping at Chapters Bookstore.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 10-15 business days depending on the destination.
What is your return policy for apparel and accessories?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that final sale items are not eligible for return.
How can I track the status of my delivery?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package in real-time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your clothing items true to size?
Most of our items follow standard US sizing. We recommend checking the detailed size chart located on each product page to ensure the perfect fit before purchasing.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.