Returns & Exchanges
At Chapters Bookstore, we want you to feel as confident in your wardrobe as you do in your library. If your fashion finds aren't a perfect fit, we offer a 30-day return policy for all unworn items with original tags.
Initiate Your Return
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging, ensuring all boutique tags and labels remain attached and intact.
Ship It Back
Affix the prepaid shipping label provided via email and drop your package off at any authorized courier location within 7 days of your request.
Receive Your Refund
Once our quality control team inspects your return, a refund will be issued to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing